Our agreement concerns individual therapy which combines counselling and coaching, this is a working alliance in which we both have responsibilities. The purpose of counselling is to deepen your understanding of yourself and your responses, to support you in resolving difficulties. Coaching is designed to facilitate the development of health goals and to develop and carry out a plan for achieving those goals. The combination of counselling and coaching is a thought-provoking and creative process that inspires you to maximize health, wellbeing, and life potential. To aid this process we should both commit ourselves to working together with respect and openness. If, at any time, there is anything that either of us needs to enquire about, discuss, or renegotiate it is important to state this as soon as possible.
Please read the terms and conditions carefully. If you have any questions, please email (kirsten@drkirstenkeighley.com) or telephone (+44(0)7592 125077). If you would like any changes to these terms and conditions, please request these in writing.

1. Confidentiality
Our sessions are held in strict confidence. Please see rare exceptions on page 3. In the unlikely event that I need to speak to other health practitioners (e.g. your GP), I will tell you in advance and ask you to sign a form.

2. Consultation times
The frequency of sessions will be as agreed between us. To take place on the day and time negotiated between us. The length of each session is 50 minutes. We should aim to start and finish sessions at the agreed time.

3. Payments
First sessions are at the reduced price of £30. Subsequent sessions are £76 per session including between-session support, and £65 per session without between-session support. Prices may be altered with 30 days’ notice. This can be paid by bank transfer or payment link. Payment for each session is due within 24 hours following the session.

4. Cancellations of bookings
We ask for 24 hours’ notice to reschedule or cancel appointments so that we can offer the offer the session to another client.
If you need to reschedule or cancel a session, please click the link in your booking email to choose another appointment or text message / leave a message on voicemail (+44(0)7592 125077) or email (kirsten@drkirstenkeighley.com) at least 24 hours’ in advance of your appointment to avoid being charged. 
With more than 24 hours' notice, there is no charge to cancel or reschedule appointments. Where sessions are pre-paid, we aim to process refunds within two working days. Your bank or card issuer may take 2-5 working days to process the refund.
Appointments rescheduled or cancelled within 24 hours and appointments missed without prior notice or cancellation are charged at the normal session rate (see Payments above).

5. Length of agreement
The length of agreement can be open-ended or for an agreed number of sessions or period of time as appropriate. If open-ended a finish date can be discussed at any time.

6. Responsibility
I confirm that as the Client, I am over 18 years of age and do not have any reasons (e.g. mental health issues or being under the influence of drugs) that prevent me from being capable of understanding this agreement.
These terms are between you (the Client), and Therapist:
Dr Kirsten Keighley MA(Hons) MPhil PhD CTNC MBACP
On behalf of Dr Kirsten Keighley Ltd
Company Number: 12673809 registered in England and Wales
Registered address: 36 Butt Lane, Milton, Cambridge, CB24 6DG, UK
Email: kirsten@drkirstenkeighley.com
Phone: +44(0)7592 125077
Method of consultation
Consultations will be in-person, Zoom or phone. Zoom links will usually be sent the day before and are also included in the location field of the reminder emails. The Therapist will wait for 15 minutes for the Client to arrive in the Zoom meeting before ending the meeting if the Client does not arrive. If by phone, the Therapist will call the Client at the arranged time. If the Client does not pick up, the Therapist will try again. Should the Client not pick up on the second attempt, the Therapist will await the Client’s call until the session is over.
Dr Kirsten Keighley Ltd agrees to engage in Counselling and Coaching with the Client relating to different areas of life, including health, work, finances, general health, relationships, education and recreation.
Some things we would like to clarify:
Dr Kirsten Keighley is a Registered Counsellor (MBACP, British Association of Counselling and Psychotherapy), a Health Coach and a doctor by research (PhD), not a licensed medical doctor.
Information that Dr Kirsten Keighley Ltd provides should not be used in any way that contradicts advice or treatment from a primary health provider such as a medical doctor or GP.
This bit is especially important, please read carefully:
  • Dr Kirsten Keighley Ltd cannot guarantee the outcome of any contacts or consultations.
  • The Client agrees to communicate honestly and to create the time and energy to participate fully in sessions.
  • All information that we provide is with the best intentions, but it can only be based on what information Clients share with us.
  • Knowledge and information that we share is for informational purposes only.
  • The Client is responsible for deciding to share this knowledge, act on this knowledge or make any lifestyle changes for themselves and/or others because of our consultations and discussions and any information provided by Dr Kirsten Keighley Ltd.
  •  Please check with your GP or other medical doctor before making any health-related changes based on our conversations or any information provided.
Contact between sessions
The Client is welcome to contact the Therapist between sessions via email. The Therapist will aim to get back to the Client as soon as possible, and within two working days, unless the Client has been notified in writing or there is a delay outside of her control (such as illness, national cause or any other circumstances over which the Therapist has no control).
Opening hours
If I need to cancel for any reason, I will give as much notice as possible. You will not be charged for any sessions that I cancel.
This therapeutic relationship, as well as all information (documented or verbal) that the Client shares with Dr Kirsten Keighley Ltd as part of this relationship, will be treated confidentially. However, please be aware that the Therapist-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. Dr Kirsten Keighley Ltd agrees not to disclose any information about the Client without the Client’s written consent. Dr Kirsten Keighley Ltd will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that:
(a) was in Dr Kirsten Keighley Ltd.’s possession prior to its being shared by the Client;
(b) is generally known to the public or in the Client’s industry;
(c) is obtained by Dr Kirsten Keighley Ltd from a third party, without breach of any obligation to the Client;
(d) is independently developed by Dr Kirsten Keighley Ltd without use of or reference to the Client’s confidential information; or
(e) Dr Kirsten Keighley Ltd is required by statute, lawfully issued subpoena, or by court order to disclose;
(f) is disclosed to Dr Kirsten Keighley Ltd and as a result of such disclosure Dr Kirsten Keighley Ltd reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and
(g) involves illegal activity.
If at any time, you (the Client) have any questions or concerns about confidentiality please raise them with the Therapist in a timely manner.
Record Retention Policy
Consultation reports and information and data acquired or shared during the term of the Therapist-Client relationship will be maintained by Dr Kirsten Keighley Ltd in a format of Dr Kirsten Keighley Ltd.’s choosing (print and/or digital/electronic) for a period of not less than 7 years.
Complaints procedure
If you have a complaint, please inform us in writing to kirsten@drkirstenkeighley.com. We will aim to get back to you within two working days.
All services provided to you by Dr Kirsten Keighley Ltd are subject to these terms together with any previous written or oral representations given or made by Dr Kirsten Keighley Ltd or any representatives of Dr Kirsten Keighley Ltd.
We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do this within the United Kingdom. Dr Kirsten Keighley Ltd is insured by Balens, contactable at 01684 893006 or info@balens.co.uk
Statutory rights
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods or services. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.